- The Products on this website are only intended for purchase and use by customers residing in Canada.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Your use of any information or materials on this website is entirely at your own risk, for which SleepEh.ca shall not be liable.
- This website contains material which is owned by or licensed to us. You are prohibited from framing this website or use framing techniques or technology to enclose any content included on this website without SleepEh.ca’s prior written consent.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provider further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the link website(s).
- Prices are subject to change without notice.
General Return / Exchange PolicySleepEh.ca will gladly accept the return or exchange of new, unused and undamaged products purchases made through SleepEh.ca within 30 days from delivery date. A 15% return or exchange-processing fee will be subtracted from the original cost and a credit for the difference will be issued to your original method of payment. Shipping costs are non refundable. WE DO NOT ACCEPT ANY PRODUCTS THAT HAS BEEN OPENED. On a rare occasion that a product is received with a manufactures’ defect, call our strategic partner MRC Sleep & Snore immediately, first for troubleshooting and then, if required, an RA# will be issued to you via email. Please note that any associated shipping cost to return merchandise to SleepEh.ca is not covered in any warranty situation. No credits or refunds will be issued until we have received the products into our facilities and have been examined. C-PAP, BiPAP, APAP Machines Return / Exchange Policy All C-PAP, BiPAP, APAP, and Humidifiers are considered medical equipment and cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.
Shipping PolicySleepEh.ca offers Free Standard Shipping on all orders over $99 CAD with Canada Post. Most orders placed before 3 PM EST time Monday to Friday will be processed and packaged within 1-2 business days. Orders placed on weekends and/or statutory holidays will be processed on the following business day. Processing time may be longer during promotional periods due to high volume of orders and stock availability. Should your selected item be out of stock, you will be notified by email as soon as possible. SleepEh.ca will provide you a status update on any back ordered items. Please note processing time is different from shipping time. Customers can upgrade to FedEx Ground or Purolator Ground for $25CAD. Customers can upgrade to Canada Post Priority for $50CAD (Next Day). Please note that most couriers do not ship on weekends and statutory holidays and tracking status may take up to 24hrs to be updated. Orders already shipped and en-route cannot be re-routed or re-delivered in any way. Tracking information will be provided to you via email once your package is ready for delivery.
WarrantyMost manufacturers offer up to 2-year warranty on their products (C-PAP, BiPAP and APAP) and a 1-year warranty on humidifiers. Should you find that the product you received has a manufacturer defect, please contact our strategic partner MRC Sleep & Snore Therapy as soon as possible. Decisions for repair or replacement under the manufacturer warranty period is made solely by the manufacturer. Any misuse of the equipment may void the warranty. Machines (C-PAP, BiPAP, APAP) and humidifiers, which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to repaired by the manufacturer. This policy varies by manufacturers. Contact our strategic partner MRC Sleep & Snore Therapy for assistance. Mask Return / Exchange Policy Under Health Canada and FDA regulations it states that any nasal interface products removed from its original packaging is no longer refundable. SleepEh.ca will only accept unopened products within 30 days from delivery date.
Security, Fraudulent disclaimers
SleepEh.ca reserves the right to dispute and/or deny any orders placed on this website if flagged our security system. This is for the safety and security of all our customers.Canceling Orders To cancel a purchase, you must contact our strategic partner MRC Sleep & Snore Therapy or email firstname.lastname@example.org within 24 hours of placing an order. Please email our returns department email@example.com to receive more information about our return process.